Store Policies
Returns & Refunds Policy
We want you to absolutely love your purchase! However, depending on the nature of our products, we have specific rules regarding returns.
Faulty or Damaged Items
If your order arrives damaged or there is a fault, please contact us within 14 days of delivery. We will happily arrange a replacement or a full refund.
Cancellations
If you need to cancel your order, please email us immediately. Once you receive your shipping confirmation email, the order cannot be cancelled.
Privacy Policy
At The Eras Store, we respect your privacy and promise to protect your personal data. We only collect exactly what we need to get your order to your door safely.
Your Payment Details
We never see or store your credit card numbers. All payments are processed securely through our payment partner, Stripe. Stripe encrypts your payment data to the highest industry standards.
Terms & Conditions
Welcome to The Eras Store! By using our website and placing an order, you agree to the following terms.
Pricing and Availability
All prices are listed in £. If a pricing error occurs or a product runs out of stock while you are checking out, we reserve the right to cancel and refund that portion of your order.
Contact Us
If you have any questions about these policies or your order, please contact us at: admin@theerasstore.co.uk