Store Policies

Everything you need to know about shopping, shipping, and privacy at The Eras Store.

Returns & Refunds Policy

We want you to absolutely love your purchase! However, depending on the nature of our products, we have specific rules regarding returns.

                Custom Orders: Custom-built bundles or personalized items are final sale and cannot be returned.
            

Faulty or Damaged Items

If your order arrives damaged or there is a fault, please contact us within 14 days of delivery. We will happily arrange a replacement or a full refund.

Cancellations

If you need to cancel your order, please email us immediately. Once you receive your shipping confirmation email, the order cannot be cancelled.

Privacy Policy

At The Eras Store, we respect your privacy and promise to protect your personal data. We only collect exactly what we need to get your order to your door safely.

Your Payment Details

We never see or store your credit card numbers. All payments are processed securely through our payment partner, Stripe. Stripe encrypts your payment data to the highest industry standards.

Terms & Conditions

Welcome to The Eras Store! By using our website and placing an order, you agree to the following terms.

Pricing and Availability

All prices are listed in £. If a pricing error occurs or a product runs out of stock while you are checking out, we reserve the right to cancel and refund that portion of your order.

Contact Us

If you have any questions about these policies or your order, please contact us at: admin@theerasstore.co.uk